Terms of Service

Last updated: 2026-05-26 — placeholder pending Termly-generated final version.

Acceptance

By signing up for Maya, you agree to these terms.

The service

Maya generates and sends cold outbound email on your behalf, through inboxes you connect, to recipients you target. You are the data controller for the lead lists and recipient addresses processed through your account. Maya is the data processor.

Your responsibilities

• Compliance: You are responsible for ensuring your outbound complies with CAN-SPAM, GDPR, CASL, and any other applicable laws in your sender and recipient jurisdictions.
• Mailing address: A valid physical mailing address is required in every outbound email (CAN-SPAM § 5). Maya enforces this and will not send without one configured under Settings → Email Style.
• Honest representation: Don't use the service for phishing, impersonation, or any deceptive sender identity.
• Inbox hygiene: Use inboxes and domains you own. Don't connect inboxes you're not authorized to send from.
• Acceptable use: No CSAM, violence, harassment, illegal goods, or anything else that would obviously land us on a blocklist.

Plans and billing

Billing is handled by Stripe on the plan you select. Subscriptions auto-renew until canceled. Refunds at our discretion within 14 days of the most recent charge.

Suspension and termination

We may suspend or terminate accounts that violate these terms, generate sustained spam complaints (CFL > 0.3%), or fail payment after a reasonable retry period.

Disclaimer of warranties

The service is provided "as is". We don't warrant uninterrupted availability, specific deliverability rates, or specific commercial outcomes.

Limitation of liability

To the extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim.

Contact

Legal: legal@mayasdr.com. Support: support@mayasdr.com.